KT Major Incident Management - Instructor Led Virtual Workshop
Take control of your Incident Management with Kepner-Tregoe’s Major Incident Management workshop. Designed for learners looking to expand their knowledge and performance, this workshop brings higher quality, more consistency, and greater speed to the incident handling process by improving the underlying quality and consistency of troubleshooting. Our ITIL®-recognized approach helps you restore service more effectively, while managing risk and communicating confidently under pressure.
Audience: Ideal for Incident and Major Incident Managers, service desk staff, analysts, subject matter experts, quality managers, problem managers, auditors, technicians, engineers and others responsible for customer service and support.
Successfully facilitate the incident resolution process by gathering the most relevant data and driving decisions while managing risk under pressure.
Learn advanced incident management skills to manage the end-to-end process of service restoration.
Draws from case studies and real-world situations to provide dynamic learning that goes beyond theory and enables you to quickly apply knowledge in your organization.
Duration: 4 days
Learning Tools Included: All workshop attendees will receive the Kepner-Tregoe Tablet App and access to online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, and more) with a My KT membership