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Welcome to the Kepner-Tregoe Store
Welcome to the Kepner-Tregoe Store

KT Problem Management - Instructor Led Virtual Workshop

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Original price $1,995.00 - Original price $1,995.00
Original price
$1,995.00
$1,995.00 - $1,995.00
Current price $1,995.00

Workshop Overview

Kepner-Tregoe’s Problem Management workshop provides a time-tested, systematic approach to help resolve technical and IT issues and get to root cause fast. Our best practice ITIL®-recognized troubleshooting methodology helps minimize negative business impact and increase IT stability. This is accomplished by reducing time-to-resolution through efficient data gathering and analysis, objective-driven resolution, and successful implementation for rapid recovery.

Audience:  Ideal for service desk staff, problem managers, quality managers, analysts, technicians, subject matter experts, auditors, engineers and others responsible for resolution of critical incidents and problems.port. 


Key Benefits

  • Drives a high-quality and consistent troubleshooting process
  • Gets you to the root cause of problems faster
  • Enables your team to think and communicate clearly and confidently under pressure
  • Eliminates trial-and-error behavior, waste, and loss of key data
  • Creates a seamless information flow and knowledge sharing
  • Ensures that everyone speaks the same “problem-solving language”

Workshop Details

Duration: 3 consecutive days, 10 am to 6 pm EST, online session

Learning Tools Included: All workshop attendees will receive the Kepner-Tregoe Tablet App and access to online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, and more) with a My KT membership